The Only Way Out . . . .
Owning your data, tech, and AI strategy is path to freedom
Do you want to be able to respond to guest demands better, stronger faster? Are you tire of hospitality tech vendors telling you they understand you only to sell you “vaporware” and broken promises? Do you feel stuck in the mud, hearing all that technology has to offer but unable to find a way to deliver value to your company through those investments? You’re not alone but there’s a way out.
Learning about a composable, best-of-breed approach is what the doctor ordered. This is an approach to technology that I’ve been advising Fortune Companies on for 25+ years and has some how eluded the hospitality industry. Learn more within the articles below and feel free to reach out to ask any question should you have them.
This Week @ Luxe Élevé
Every luxury resort has a clear mandate: deliver a guest experience that feels seamless, personal, and unforgettable. It’s what leadership envisions. It’s what marketing and sales aim to drive. And…
Your prospective guests aren’t browsing your booking engine anymore. They’re asking ChatGPT. “Find me a luxury hotel in Napa Valley with a Michelin-starred restaurant and private spa suites.” “Which five-star…
Worth Your While
Vendors sell composable architecture as plug-and-play. The reality? Success requires strategy, dedicated teams and ongoing investment.
Tip of the Week
For those that want to take full advantage of a composable (modern) technical architecture and stop living in the historically behind (occasionally abusive) hospitality vendor vortex, read up on the concepts of composable and “MACH Architecture” here.
That’s it for this week. Hit reply if you’re dealing with integration headaches — I’m curious what you’re seeing.




